Information & policies
Returns
Conditions and procedure for requesting a product return.
On this page
Before returning any product, contact Artiland so that our team can check the conditions applicable to your order and provide you with the procedure to follow.
Standard products
For a standard non-personalised product, you may contact us within 3 calendar days after delivery to request a return. Any request remains subject to prior approval by Artiland.
The product must be unused, complete, in its original condition and, where applicable, in its original packaging.
Personalised, custom-made, or made-to-order products
Personalised or custom-made products, or products whose production has begun, cannot be returned for a simple change of mind.
This rule does not apply when a product has a defect, a manufacturing error, transport damage, or does not match the configuration approved with Artiland.
Damaged, incorrect, or non-conforming product
In the event of visible transport damage or an incorrect product, contact us ideally within 24 hours of delivery and, where useful, provide photos of the product and its packaging.
For another non-conformity identified after unpacking, contact us within 3 calendar days of delivery so that our team can review the situation.
Return costs
When a return is accepted following a simple change of mind, the customer is responsible for the return shipping costs.
When the return results from a defect, error, or non-conformity recognised by Artiland, reasonable return shipping costs are covered by Artiland.
Procedure
Do not send a product back before contacting Artiland. Our team will provide the applicable instructions and the return address to use.
Have your order reference and the information needed to review your request ready.
Address
Shop 11 and 12, Oualja Craft Complex, Salé.
Contact
Email: contact@artiland.ma
Phone / WhatsApp: +212 670059373